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Welcome to Zeliacg

Free worldwide shipping on all orders over $25.00

Common queries answered

Frequently asked Questions

Usually we will send it out within 48 hours.

For items that are not in stock, we will contact you and let you know.

North America 3-5 working days,

South America 4-7 working days,

Europe 3-5 working days,

Australia 3-5 working days,

Middle East 3-5 working days,

Africa 4-7 working days.

After your order ships, you will receive a tracking number via email so you can track your order.

If you aren’t completely happy with your purchase, you can return it within 30 days when you get your items.
Items must be returned unworn, undamaged and unused, with all tags attached and the corresponding original packaging included.
If we can’t sell it again, we won’t refund or exchange it for you.

In my account, you can choose to change, if you want to modify the address in the order, please contact customer service

When your item is shipped out, you will get a shipping confirmed email and you can then take your order number to check your shipping status.

You can use the tracking number on the following tracking links to find the tracking status.

Fedex: https://www.fedex.com/apps/fedextrack/

DHL: http://www.dhl.com/en/express/tracking.html

UPS: https://wwwapps.ups.com/WebTracking/track?loc=en_CN

Or

Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.

If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

First Time Order

For your security, please be aware that first-time order can only be delivered to the card holder’s billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the card holder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

Please login to your personal account, click the contact page form button to submit your request.

If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

Yes, it’s true! We ship worldwide!

Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 3 working days in advance thus you will have sufficient time for shipping.

Still need help?

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Free Worldwide shipping

On all orders above $25

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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