Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually we will send it out within 48 hours.
For items that are not in stock, we will contact you and let you know.
North America 3-5 working days,
South America 4-7 working days,
Europe 3-5 working days,
Australia 3-5 working days,
Middle East 3-5 working days,
Africa 4-7 working days.
After your order ships, you will receive a tracking number via email so you can track your order.
If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can’t locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.
In my account, you can choose to change, if you want to modify the address in the order, please contact customer service
A promo code must be entered when placing an order. Unfortunately, they cannot be added after the order process is complete.
We’ve gone paperless, so you won’t receive any paperwork in your package. You will still receive order confirmation and shipping via email.
Yes, Free Worldwide Shipping on All Orders Over $25.00
If you do not see an update on your package when tracking your order and it has been more than 5 days, please contact Customer Service and they can investigate further via Royal Mail or DX Logistics.
Please also note that tracking does not update immediately after shipment, please try tracking again 24 hours after receiving your shipment email.
If you need to swap an item
Returns and Exchanges
If you aren’t completely happy with your purchase, you can return it within 30 days when you get your items.
Items must be returned unworn, undamaged and unused, with all tags attached and the corresponding original packaging included.
If we can’t sell it again, we won’t refund or exchange it for you.
We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct, then please contact our customer service team who will assist you.
We expect all items to arrive in perfect condition, however if on the rare occasion you do receive an item that seems to be faulty, you can return the item via Royal Mail, or take the item into one of our stores where one of our store experts will assist you.
If you would like to contact customer services regarding a faulty or damaged item, please ensure you take images of the damage, as the team will be unable to assist you without these.
If returning via post, we’re not able to cover the cost of the return. Please make sure you include your order number and contact details within the parcel. For detailed information about how to return check out our Returns, Exchanges & Refunds page.
Please login to your personal account, click the form button to submit your request.
Once an order has been placed unfortunately it cannot be cancelled or amended.
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we’ll refund you. We’re hoping to be able to cancel or amend orders in the future!
Reservations available, please contact customer support