1. What is your return policy?
If you aren’t completely happy with your purchase, you can return it within 30 days when you get your items.
Items must be returned unworn, undamaged and unused, with all tags attached and the corresponding original packaging included.
If we can’t sell it again, we won’t refund or exchange it for you.
2. Compensation Policy
Reason of the Zeliacg.
1.Product defects and quality problems.
(Normally, we will refund you about 10-30% for this item according to the specific problems if you would like to keep it. we will bear the shipping fee if you still want to return. Note: we won’t bear the shipping fee if you return it via expensive shipping way.)
2. The hair product texture, length, color, and style do not match the description on the website. (Normally, we will refund you about 10%-30% for this item according to the specific problems if you would like to keep it. Because there is no transportation charge, we don’t bear the returning shipping fee.)
Material, smell, color, style do not match the description on the website
(Normally, we can refund you 10%-20% for the item to fix if you would like to keep it. If you want to return or exchange, Because there is no transportation charge, we don’t bear the returning shipping fee.)
3. Method of Return and Refund
Please login to your personal account, click the contact page form button to submit your request.
We will process your case within 24-72 hours once you submit your request.
Mail your return items to our Returns Department at the address stated below:
I’m not an American customer:
If you are not a customer in the US, Here is the shipping address you need to return:
Street: No. 12, 18th Floor, Building A, Asia Trade Plaza, No. 628 Wuluo Road,
Name: Li Jia You
Phone number: +86-13120993610
Please submit the return tracking number. (pls confirm the tracking number correct, so we will process it asap)
When our warehouse receives your package and confirms the product you returned, we will arrange a refund or exchange for you.
4. How long does it take for the refund to be processed?
After we received your returns, we will refund you within 72 business hours.
If you paid with the balance of your Paypal account, the whole process will take about 24-48 business hours;
If you paid with the credit card, it will take about 14-30 days as your bank need to process the refund to you.
Note: We always encourage our customers to contact us if you have any questions.